TERMS OF SERVICE Last updated: October 17, 2025 1. ACCEPTANCE OF TERMS By accessing and using Willo (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the Service. 2. DESCRIPTION OF SERVICE Willo is an educational quiz platform that allows users to create, play, and share interactive quizzes. Features may include quiz generation, multiplayer games, analytics, and educational content sharing. 3. USER ACCOUNTS 3.1 Registration: To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information. 3.2 Security: You are responsible for maintaining the confidentiality of your account and password. 3.3 Responsibility: You are responsible for all activities that occur under your account. 4. ACCEPTABLE USE 4.1 Permitted Use: The Service may only be used for lawful educational purposes. 4.2 Prohibited Activities: You agree not to: * Use the Service for unlawful or harmful purposes * Create or share offensive, harassing, or obscene content * Impersonate others or misrepresent affiliation * Interfere with or disrupt the Service or its networks * Attempt unauthorized access to the Service * Upload viruses or malicious code * Collect personal data from other users * Use the Service for commercial purposes without written consent 5. CONTENT 5.1 Ownership: You retain ownership of content you create and share (“User Content”). 5.2 License: By submitting User Content, you grant Willo a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, distribute, and display such content to operate the Service. 5.3 Responsibility: You are solely responsible for your User Content. Willo does not endorse any User Content or opinions expressed therein. 5.4 Removal: Willo may remove or refuse to post any content at its sole discretion. 6. PRIVACY Your privacy is important to us. Please review our Privacy Policy at [https://willo.my/privacy](https://willo.my/privacy) for details on how we collect, use, and protect your information. By using the Service, you agree that Willo may process data in accordance with applicable laws, including GDPR where relevant. 7. SUBSCRIPTION PLANS 7.1 Free Plan: Provides limited features as described on our pricing page. 7.2 Paid Plans: Offer additional features. Fees are charged in advance via our payment provider. 7.3 Billing: You agree to pay all fees associated with your chosen subscription plan. 7.4 Refund Policy: You may request a full refund within 30 days of your initial purchase or subscription renewal. Refunds will be processed within 5-7 business days. To request a refund, contact us at support@willo.my with your order details. 7.5 Plan Changes: You may upgrade or downgrade at any time; changes take effect at the next billing cycle. 7.6 Cancellation: You may cancel at any time; access continues until the end of the billing period. 8. INTELLECTUAL PROPERTY 8.1 Service Content: All platform content, features, and functionality are the exclusive property of Willo and its licensors. 8.2 Trademarks: Willo and its logo are trademarks of Willo. You may not use them without written permission. 9. THIRD-PARTY SERVICES The Service may link to or integrate with third-party services such as payment processors or analytics providers. Willo is not responsible for their content, policies, or practices. Use of these services is at your own risk. 10. DISCLAIMERS The Service is provided “as is” and “as available,” without warranties of any kind. Willo does not guarantee uninterrupted, secure, or error-free operation, nor the accuracy or completeness of any content. 11. LIMITATION OF LIABILITY To the fullest extent permitted by law, Willo and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from use or inability to use the Service. 12. INDEMNIFICATION You agree to indemnify and hold harmless Willo, its affiliates, officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms. 13. TERMINATION Willo may suspend or terminate your account at any time, with or without notice, for any reason including breach of these Terms. Upon termination, your right to use the Service ceases immediately. 14. GOVERNING LAW These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to conflict of law principles. For users in other jurisdictions, local consumer protection laws may also apply. 15. DISPUTE RESOLUTION Any dispute arising out of these Terms shall be settled by binding arbitration conducted in Tel Aviv, Israel, in English, under the rules of the Israel Institute of Commercial Arbitration. Users waive the right to participate in class actions. 16. EDUCATIONAL USE 16.1 Purpose: The Service is designed for educators, students, and educational institutions. 16.2 Compliance: Institutions are responsible for ensuring compliance with data protection laws such as GDPR, FERPA, or COPPA. 16.3 Responsible Use: We encourage responsible use to enhance learning outcomes. 17. DATA EXPORT You may request to export your quiz data and account information in a commonly used format, subject to technical feasibility and security review. 18. SERVICE AVAILABILITY Willo strives for high uptime but does not guarantee uninterrupted access. Maintenance, updates, or unforeseen issues may cause temporary interruptions. 19. AGE REQUIREMENTS The Service is intended for users aged 13 and above. Users under 18 must have parental or guardian consent. If we learn that data was collected from a child under 13 without consent, it will be deleted promptly. 20. INTERNATIONAL USERS By using the Service, you consent to the transfer and processing of your information outside your country, in accordance with our Privacy Policy. 21. CHANGES TO TERMS We may update these Terms at any time. Material changes will be notified at least 30 days before taking effect. Continued use of the Service after updates constitutes acceptance of the new Terms. 22. SEVERABILITY If any provision of these Terms is found invalid, the remaining provisions will remain in full force and effect. 23. WAIVER Failure by Willo to enforce any right or provision of these Terms shall not constitute a waiver of such right. 24. ENTIRE AGREEMENT These Terms constitute the entire agreement between you and Willo regarding the Service and supersede any prior agreements. 25. FORCE MAJEURE Willo shall not be liable for delays or failure to perform due to causes beyond its reasonable control, including natural disasters, war, or internet outages. 26. CONTACT INFORMATION For questions or concerns regarding these Terms, please contact: Email: [support@willo.my](mailto:support@willo.my) Website: [https://willo.my](https://willo.my) © 2025 Willo. All rights reserved.